From assisted credit request up to digital loan signature
Finteam transforms the credit request process into a fast, digital, and customer-friendly journey, supported by the platform's automation and integration services.

Customer story details

Summary of key insights and outcomes.

Company
Finteam
Industry
Insurance & Credits
Location
Kortrijk, Belgium

Finteam is an independent credit and consumer loan broker offering a fully integrated digital experience from request up to signature.

Finteam’s goal in today’s customer loan landscape

To transform a complex, semi automated credit request process into a seamless full digital journey. Loan requestors are guided in their selection of services and options, adapted to their context. The application is directly connected to tariffication propositions and offers smart document loaders. Finteam now provides a smooth experience for customers and reduces significant workloads for advisors when evaluating the incoming requests.

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What happens behind the screen?

The loan request dossier (or Case) foresees data validations and visibility rules. All steps are statuses within the dossier where automated sub-processes are activated or where Finteam can manually act upon should assistance be required during the evaluation. The support team has a view on executed steps, loaded or generated documents and all API data exchanges for each request.

Increased data quality

By guiding the credit requestors and setting up data quality validations, only pre-validated requests are sent to the partner eco-system of Finteam. Requests that do not comply to some basic checks, do not proceed. All captured data are transformed into Json (API) for seamless exchange to partner systems or robots.

Configurable Today, Scalable for Tomorrow

Cuberdon implemented the Finteam’s business logic — routing rules, UTM flows and status transformations. The platform is designed to grow with Finteam, making it easy to extend the architecture to additional providers and new processes.

A true digital credit journey including contract signature Finteam makes loan requests:

  • Faster and easier for customers
  • Time efficient for advisors
  • Reliable for operations and partners
  • Fully auditable for compliance